COURSE INTRODUCTION AND APPLICATION INFORMATION

Course Name
Introduction to Ground Services
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
HYHY 105
Fall
3
0
3
4
Prerequisites
None
Course Language
Turkish
Course Type
Required
Course Level
Short Cycle
Mode of Delivery -
Teaching Methods and Techniques of the Course
Course Coordinator -
Course Lecturer(s)
Assistant(s) -
Course Objectives This course aims to provide the knowledge and capabilities on the planning and executing the tasks such as reservation, ticketing, ticket-baggage operations, apron terminal services, coordination of flight services, handling services, special service applications and enabling coordination with units during the flight operations, enabling loading and controlling of load, coordinating the airplane parking places with air controlling units, monitoring of delayed flights. It is aimed to educate the sophisticated candidates who will work for the management of businesses and ground operations in the aviation sector; making decisions quickly, thinking conceptually and executing the activities at the operational level.
Learning Outcomes The students who succeeded in this course;
  • will be able to define the definitions of ground services and airports, customer services at the airport, the aviation training system in Turkey.
  • will be able to describe IATA geography.
  • will be able to learn airport terminals, operational units, equipment which is used in the ground services at the airport.
  • will be able to interpret the special passengers and the concepts and operations regarding with these passengers.
  • will be able to apply all the steps regarding with passport, visa, airport tax, transaction stamp, customs, and monetary operations.
  • will be able to classify the relationship among the main functions of airline companies and classify their interactions.
Course Description Cover the operational units and the definitions of services on ground services, equipment and apron vehicles of airport ground services, IATA, passport, visa, airport tax, procedures on customs operations, flight safety, flight irregularities, problem solving techniques, monitoring and execution units.
Related Sustainable Development Goals

 



Course Category

 Core Courses
X
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Required Materials
1 Introduction to ground services, the qualifications of ground service staff SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 1
2 Definition of airports, airport tenary codes, terminology used in airports SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 1
3 National regulation and administrative structure, IATA, operational divisions SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 2
4 Equipment of ground services and apron vehicles, baggage, ramp and unit loading process control SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 2
5 Airport ticketing system, passenger ticket and its sections SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 3
6 Passenger traffic, special passenger and related terminology, required transactions SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 4
7 Midterm exam
8 Passport, visa, health transactions, airport tax, transaction stamp, customs and monetary operations SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 5
9 Overall information, delay procedures, airplane safety and responsibilities SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 6
10 The freedoms of the aır apply to commercıal avıatıon SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 7
11 Flight operation, cargo and postal services SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 8
12 Entertaining and catering services SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 9
13 Responsibilities and principles in the unexpected situations, problem solving techniques SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 10
14 Organization chart, monitoring and execution SHGM Yayınları. Havaalanı Yer Hizmetleri El Kitabı. Pegem Yayınları, Ankara. Chapter: 11
15 Overall assessment
16 Final
Course Notes/Textbooks DHM and DGCA regulations, documents, TGS THY training notes
Suggested Readings/Materials

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
16
10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
2
10
Portfolio
Homework / Assignments
Presentation / Jury
Project
Seminar / Workshop
1
12
Oral Exam
Midterm
1
30
Final Exam
1
38
Total

Weighting of Semester Activities on the Final Grade
3
50
Weighting of End-of-Semester Activities on the Final Grade
1
50
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
(Including exam week: 16 x total hours)
16
3
48
Laboratory / Application Hours
(Including exam week: 16 x total hours)
16
Study Hours Out of Class
16
3
48
Field Work
Quizzes / Studio Critiques
2
3
Portfolio
Homework / Assignments
Presentation / Jury
Project
Seminar / Workshop
1
3
Oral Exam
Midterms
1
10
Final Exams
1
12
    Total
127

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
 Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have knowledge of the theory, concept, method and tools that constitute the basis of ground services

 X
2

To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron

 X
3

To have knowledge of the relationship between aviation and meteorology and reporting

 X
4

To have knowledge of the factors affecting human performance and the basic concepts in aviation safety

 X
5

To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel

 X
6

To perform dangerous goods, cargo, packaging, labelling and loading regulations

 X
7

To have knowledge of packed programmes on ticketing

 X
8

To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities

 X
9

To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident    and open to criticism; To work effectively and efficiently

 X
10

To use a foreign language to track information related to the ground services and communicate with colleagues

 X
11

To use informative and communicative technologies that are required in the area of ground services in aviation

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest